This practical PDF guide covers the essential steps and standards for hosting guests and handling restaurant reservations with excellence. From answering calls to welcoming walk-ins, it outlines the techniques that leave a lasting first impression and help build guest loyalty.

What’s Inside:

•The importance of hosting and reservations in guest experience

•The role of the host team in daily operations

•Step-by-step tips for phone reservations and guest seating

•Do’s and don’ts every team member should follow

•Designed for restaurants, cafes, and hospitality teams

Use this guide to train your front-of-house staff and raise service standards across your team.